Maintenance and support for electronic security systems (Access Control, Barrier Access, Analogue and IP CCTV Systems.)

Preventive maintenance are actions ahead of failures, crucial to keep your security system working efficiently and effectively. Corrective maintenance is fault solving when fault has occurred which would incur downtime in a non planned manner.

Kanshare Sdn Bhd offers maintenance and support packages, carried out by highly skilled engineers, to ensure the effectiveness and prolonged durability of your system.

Experience has taught us that any security equipment is only as good as those operating and managing it. Our engineers work with clients to ensure a seamless transfer to full stewardship and project ownership with ongoing maintenance support. That’s why Kanshare Sdn Bhd created three maintenance packages – Support Solution with Service Levels (Basic), Support Solution with Service Levels (Silver) and Support Solution Per Call Basis.

We pride ourselves on ensuring that all members of our team are highly qualified, highly motivated individuals sufficiently experienced in the specific tasks allocated to them – our customers can relax in the knowledge that the work carried out by our staff will be installed and maintained to the highest degree of competence.

Our installations are backed up by maintenance and support solutions. Without maintenance even the most effective equipment will deteriorate, so it is vital that a qualified engineer carries out regular inspections. This will ensure your equipment meets current health and safety standards and will also help to prevent future failure or faults maximising the life cycle of the equipment.

Maintenance & Support Solutions

Support Solution with Service Levels(Basic)

A standard package comprising of 1or 2 preventive maintenance visits per annum at which time the whole system will be reviewed and a written report submitted detailing the condition of the system. Our engineers are on call 8 hours a day, 5 days a week and are able to provide response within 48 working hours. This solution package is based on 25% of the total contact valuenumerical quantity

Support Solution with Service Levels(Silver)

This is our comprehensive maintenance package. Available for 2 or 4 preventable maintenance visits per annum at which time the whole system will be reviewed and a written report submitted detailing the condition of the system. Our engineers are on call 8 hours a day, 5 days a week and are able to provide response within 24 working hours. This solution package is based on 35% of the total contact value.

Support Solution Per Call Basis

This is our support solution based on per call basis and is on a best effort basis. Per call basis are typically break-fix or firefighting services. There may be unplanned downtime and delay in providing solutions. An appointment has to be arranged with our engineers prior to response. We charge RM150 per hour per man (2 hour minimum charge per).

Price schedule

The price schedule below includes Standard Warranty Terms, Support Solution During Warranty Period and Our Maintenance & Support Solutions.

As part of the maintenance and support solution, maintenance engineer will:

• Check that the location and coverage of each camera and detector is in accordance with the specification and system drawings.

• Check that the cameras and detectors are not blocked or becoming blocked by foliage, that the fixings are secure and that the brackets are not corroded.

• Verify the quality of each camera in live mode and recorded mode.

• Review recorded footage of each camera to determine the quality of images and the available light.

• Check the functionality of dome cameras including pan, tilt, zoom and focus controls.

• Check each detector is providing detection inside the field of view of the camera and if the detector is associated with a dome camera, check that the detector is triggering the correct pre-set position.

• Test the audio system by verifying that audio announcements can be heard in the associated area of each detector.

• Check that the transmission equipment remains secure and check video connections, audio quality, received pictures, auxiliary/relay functions, alarm inputs and tamper protection.

• Check the integrity of all internal and external cabling and power supplies.

• Ensure all cables and flexible conduits are in good condition and fitted correctly.

Restrictions

Services provided by Kanshare Sdn Bhd under the Maintenance & Support Solutions are limited to the covered Products and are contingent upon the Customer’s proper use of the Product in the application for which it was designed. Kanshare Sdn Bhd will not be obligated to provide any service or to correct any malfunction, damage or other problem if the Product:

(a) has been altered, except by Kanshare Sdn Bhd or a Kanshare Sdn Bhd- designated representative or in accordance with Kanshare Sdn Bhd instructions,

(b) has not been installed, operated, repaired, or maintained in accordance with Kanshare Sdn Bhd instructions,

(c) has been subjected to abnormal physical or electrical stress, Acts of God, misuse, negligence or accident,

(d) has been operated outside of the environmental specifications for the Product or

(e) is related to configuration of Customer’s network beyond that necessary to the use or installation of Kanshare Sdn Bhd Products.

Kanshare Sdn Bhd reserves the right to limit, change or terminate support at any time without prejudice.

Prices and Payment

Fees for the initial or any subsequent term of Customer’s Maintenance & Support Solutions will be due and payable net 7 days from date of invoice. All payments to Kanshare Sdn Bhd will be made in Malaysian ringgit. Overdue payments may be charged interest at the rate of 3% per month. If Kanshare Sdn Bhd is required to retain a collection agency or attorney to collect overdue payment, all reasonable collection costs, including attorney fees, will be payable by the Purchaser.